Returns & Exchanges

At Chamberlains Chocolate Factory & Cafe, we take pride in our handcrafted confections and want you to be completely satisfied with your sweet treats. Due to the perishable nature of our food products, we offer replacements or store credit for items that arrive damaged or do not meet our quality standards.

1

Inspect Your Order

Please examine your chocolates and cafe items immediately upon arrival to ensure everything is in perfect condition and matches your order.

2

Contact Our Team

If there is an issue with your order, email our support team within 48 hours of delivery with your order number and a photo of the product in question.

3

Verification Process

Our chocolatiers will review your request to determine if the issue was caused by shipping damage, heat exposure, or a preparation error.

4

Resolution Delivery

Once approved, we will promptly issue a replacement shipment or provide a digital store credit to be used for your next visit or online purchase.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing